Shipping policy

Order Processing Times

  • Processing time: 3–5 business days (Mon–Fri, excluding U.S. federal holidays). This window covers order verification, quality checks, packing, and carrier handoff.

  • Custom items: May require additional processing time. Estimated ship dates will appear on the product page or at checkout.

  • Orders placed after 12:00 PM ET begin processing the next business day.

Note: During peak seasons, launches, or promotions, processing may extend beyond typical timeframes. We always work to ship as quickly as possible.

Shipping Methods & Estimates

Shipping options and real-time rates are shown at checkout based on destination, weight, and service level.

United States (Domestic)

  • Standard: 3–7 business days after carrier scan

  • Expedited: 2–3 business days after carrier scan

  • Express: 1–2 business days after carrier scan

Carriers may include USPS, UPS, or FedEx. Delivery estimates begin after the carrier’s first scan (post-processing).

International (Worldwide)

  • Tracked Postal / Economy: 7–21 business days

  • Courier / Expedited: 3–7 business days

  • Express Courier: 2–5 business days

Actual delivery times vary by country, customs clearance, local carrier performance, and remote-area service.

Duties, Taxes & Import Fees (International)

  • Unless stated otherwise at checkout, recipients are responsible for any VAT/GST, duties, customs, and brokerage fees required by the destination country.

  • We ship with accurate customs values and HS codes. We cannot mark packages as “gift.”

Shipping Costs & Free Shipping

  • Shipping costs are calculated at checkout based on package weight/size, destination, and service level.

  • If offered, free-shipping thresholds apply to the merchandise subtotal after discounts and before taxes/fees, for eligible destinations and service levels only.

Address Accuracy & Changes

  • Please review your shipping address carefully at checkout.

  • We are not responsible for delayed or lost packages due to incorrect or incomplete addresses.

  • If you need to update an address, contact us immediately at renlabcreations@gmail.com. If the order has not yet shipped, we’ll do our best to help. Once a label is printed or a package is in transit, changes may not be possible.

PO Boxes, APO/FPO/DPO & Restricted Addresses

  • PO Boxes: Typically ship via USPS services that accept PO Box delivery.

  • APO/FPO/DPO: We ship to most military addresses via USPS; delivery can take longer due to military mail handling.

  • We do not ship to freight forwarders, hotels, or addresses restricted by carriers or export laws at our discretion.

Tracking & Delivery

  • You’ll receive a shipping confirmation email with tracking once your order is scanned by the carrier.

  • Tracking may take up to 24–48 hours to update after the first scan.

  • Marked “Delivered” but not received? First, check with household members, neighbors, building management, and your local carrier office. If still missing after 48 hours, contact us.

Lost, Delayed, or Damaged Packages

  • Carrier delays: Weather, peak volume, customs, and events beyond our control can extend delivery times. We can’t guarantee carrier transit times.

  • Loss claims:

    • U.S.: File within 10–30 days of the last scan (carrier-dependent).

    • International: File within 20–60 days of the last scan (carrier-dependent).
      Contact us and we’ll assist with the claim process. Replacement or refund eligibility depends on the carrier’s investigation outcome.

  • Damage: Report within 72 hours of delivery with photos of the product, packaging, and shipping label: renlabcreations@gmail.com.

Signature Requirement & High-Value Orders

  • At our discretion, orders above a certain value may ship with Signature Required for security. If you’d like to request or waive signature service, email us before your order ships (additional fees may apply).

Shipping Insurance (Optional)

  • If offered at checkout, you may add shipping insurance to protect against loss or damage in transit. Claims are subject to insurer/carrier terms.

Refused / Undeliverable Packages

  • Packages refused at delivery or returned as undeliverable due to address issues may be refunded minus original shipping and any return shipping/handling fees assessed by the carrier, once received back in sellable condition. For reshipment, new shipping charges will apply.

Order Verification & Fraud Prevention

  • To protect customers and our business, we may place orders on hold for manual review and request additional verification (e.g., confirmation email, billing address check). This may extend processing time.

Pre-Orders & Backorders

  • When available, estimated ship windows are listed on the product page. Your payment method may be authorized or charged at purchase per Shopify/payment-provider rules. We’ll ship as soon as inventory arrives.

Holidays & Peak Seasons

  • U.S. federal holidays and seasonal volume can extend both processing and carrier transit times. Please order early to avoid delays.

Force Majeure

  • We are not liable for delays or failures caused by events beyond our reasonable control (e.g., severe weather, natural disasters, labor disputes, carrier disruptions, customs delays, war, public health emergencies, government actions).

Questions

We’re here to help. Contact renlabcreations@gmail.com with your order number and question, and we’ll get back to you promptly.